FREQUENTLY ASKED QUESTIONS

To get started, schedule a complimentary trial class for a swim assessment by submitting an online contact form here. We will evaluate your child's skills and determine their starting swim level.

Barrie, Ontario: 71 Commerce Park Dr Unit #1-4, Barrie, ON L4N 8X1 Vaughan, Ontario: 676 Westburne Dr Unit #1, Vaughan, ON L4K 4V5 (Rutherford and Keele)

See: Pricing

Aquastream offers programs for swimmers 3 months old to 13 years old.

Swim Suit Towel Indoor Shoes Goggles Swimming Cap (if hair is longer than shoulder length) Reusable Swimming Diaper (for children 4 years and younger) If you plan to shower at our facility after your class, you may also want to bring your own body wash and shampoo. For participants in our Aqua Babies program, please remember to bring a swim suit, towel, and indoor shoes for yourself as well.

Aquastream instructors are all certified swimming and lifesaving instructors by the Lifesaving Society, with at least 2 years of teaching experience.

Aquastream's class ratio varies based on the location and program. Aqua Babies (Parent & Tot) 7:1 Aqua Mini/Little/Big 3:1 Adult 5:1

Besides parents’ learning how to hold their child during a back float, your child will work on the following skills: Holding breath under the water Swimming the distance between parent and instructor Grabbing onto the side of the pool Jumping into the water Floating independently Kicking Rolling from front to back

Aquastream bills on the first of each month, a month in advance. In order to ensure an uninterrupted swimming experience, a credit or debit card is required to be on file for automatic billing.

Since we offer monthly registration and do not have an end date for our lessons as they continue year-round, we only accept payment once a month. At this time, we do not have any packages available for purchase.

We offer 1 makeup class per month. If you miss a class, simply notify us via email of the absence at least 24 hours in advance, and a makeup token will be generated after the class has passed. Makeup tokens are valid for 30 days, and can be redeemed through the Aquastream Premier Swim School App or by email.

The best way to build swim and water safety skills is through consistent, formal swim lessons. Our perpetual weekly lessons are scheduled for the same day and time each week. We do not run on a semester or session basis, so you are encouraged to start at any time and always able to withdraw with 30 days' written notice.

Yes! You are more than welcome to swim twice or three times a week.

We try our best to accommodate your scheduling requests. However, we cannot guarantee a class for both kids at the same day and time. We can always add your child to the waiting list and notify you once a spot becomes available.

Aquastream Premier Swim School runs perpetually rather than seasonally. This means your lessons will continue until you choose to withdraw from our school.

Unfortunately, we cannot guarantee your spot will still be available once you pull out of our lessons, as it will become available for other clients to register. However, we’ll do our best to work with your schedule and preferences. We recommend that you remain enrolled, even if you do miss a few lessons to keep your spot. We offer make-up classes for the classes you do miss, and your child would benefit more from some swimming lessons rather than none.

Don’t worry! Our specially-trained instructors pick up on skill differences very quickly and are aware of the abilities that your child needs to have to maintain placement at their level. We understand that everyone learns in their ways and at their speeds, which is why our instructors observe and adjust teaching methods as needed. We’re constantly evaluating our students and are very flexible when it comes to working with each child’s individual strengths and weaknesses, so that they see extraordinary results!

Makeup classes must be booked within a month after they are missed. To book a makeup class, simply log into your app and find a day and time that works best for you and your child’s level. If a month has passed, and the makeup token expires, unfortunately, the makeup class is forfeited.

If you are missing multiple weeks, we suggest you send us a written 30 days’ notice and pause your classes, and resume when your schedule frees up. Please note that we cannot hold the spot for the weeks that you will be gone, and upon your return, we will offer you the spots we have available.

As noted in our policy, we require a minimum of 24 hours' notice of absence to book a makeup class. If this class was missed due to a medical emergency or sickness, you must provide us with a doctor’s letter or proof of medication, and we would be happy to provide you with a class credit.

Unfortunately, we are unable to offer you a makeup class without a doctor’s note. Not to worry, a missed lesson or two won’t hinder your child's progress.

Unfortunately, we cannot guarantee which instructor will be available for makeup classes. However, we’ll certainly take your requests into account and try to accommodate your preferences as best as we can.

While we will try our best to accommodate requests for a particular coach, we cannot guarantee them as the majority of our instructors have set schedules. But not to worry! All of our instructors teach the same skills using the same lesson plans. In fact, exposure to different instructors will help your children progress and succeed at a faster rate.

Due to the popularity of our swim programs, there is typically a long list of families waiting to fill your spot. This advanced notice gives us the time we need to make necessary adjustments to our schedule.

Every child will progress differently based on their individual needs and experience. Attending weekly lessons consistently is key in developing your child’s swim skills. With our perpetual weekly lesson model, your child will be moved once they have demonstrated all key skills at their current level.

We do offer private classes at Aquastream Premier Swim School. However, please keep in mind that these classes are in high demand and have limited availability. If the private classes are currently full, you can join the waitlist, and we'll notify you as soon as a spot becomes available. We want to ensure that each student receives personalized attention and quality instruction, so we appreciate your understanding and patience. Please complete a contact form to inquire about our availability.

For booking on the app, simply log into your account, click on your account, click on the child you're booking the makeup class for, click on “Future Absences” to report your absence, then exit and select “Makeups” and “Available makeup tokens” to book your makeup class. Please be sure to check your child’s level before booking the makeup class to avoid booking for the incorrect classes. *Remember to notify Aquastream Premier Swim School of any absences 24 hours in advance*

Charges are prorated based on the number of weekly lessons which are held in a month - which is typically 4 to 5 lessons.